Client Sector:
International brand name pharmaceutical company

Company Profile: global company, poised for growth
Industry: Brand name pharmaceuticals
Geography: GTA (Toronto)
Team: Human Resources, Corporate Relations

Overview of the Impact of the Team Development

This team has been doing team development work for one year. The initial benchmark assessment identified how the team gets derailed from the strategic plan - to facilitate the growth of the company.  A clear focus on Strategy, behaviours to promote clear communications with internal clients, and setting expectations and driving accountability with senior leadership for the sake of strong corporate growth and visibility.

Situation, Challenge, Business Drivers

1. Team continuously got derailed with internal 'fire drills'
2. Not acting strategically
3. functioning in reactive mode
4. lack of clarity with senior management regarding their role in the future positioning of the company, for growth
5. this team needed to step up the their strategic positioning with their internal clients

Testimonials

'The team coaching and facilitation has been very professional and valuable to our team.  Joanne possesses the ability to keenly observe group dynamics and interpersonal behaviour as it plays out in our team. In her coaching of our team over time, she has provided clear feedback in direct and non confrontational ways that have helped us uncover behaviours that we have respectfully addressed to achieve greater cohesiveness and performance on the team. Her ability to deliver powerful insights real time, and to hold us accountable to try out new behaviours, has had significant impact on our team's leadership bench strength.  We are now firmly aligned with our common team performance goals. We are now having a more powerful impact in the organization.' Director

Our Approach

We worked in collaboration with the Director of this team to design a team development process that would support the evolution of the team's leadership in preparing this company for its growth. We collectively identified the challenges, and determined the start point was to understand how they were functioning and what needed to shift for them to be more strategic and bring increased value to the corporation.

Methodology

1. Completed Team Diagnostic, 2 day workshop with entire team
2. 30 / 60 day teleconference follow-ups
3. Quarterly one day off site meetings of team - focused on behaviours and actions that promote alignment with strategic plan
4. 8 teleconference calls per year - team coaching check ins

Results

1. the team is clear about their respective and collective role in the organization
2. they have created shared performance goals for the team
3. they are staying aligned with their strategic plan
4. they are aware when they 'go off plan' and they support each other to get back on track
5. they are having new conversations with senior leaders, helping them understand they need to shift their own behaviours to serve what is best for the organization
6. their last 2 internal events have operated more smoothly and clearly than historically
7. the CEO is clear about how they can support the foundation for growth.
8. the team is more confident to have difficult conversations with senior leaders - in service of what is best for the organization.
9. there is more respect and trust in their team